1. Fast and safe delivery: We are committed to shipping perfumes quickly and safely to ensure the satisfaction of our customers.

2. Processing Time: We strive to process and ship orders within 2 business days of receiving payment confirmation.

3. Shipping tracking: Through our WhatsApp we will notify you when, how and at what time your perfume arrives at your home.

4. Safe packaging: We carefully pack the perfumes to ensure that they arrive in perfect condition, using appropriate materials to protect them during the journey to your home.

1. Returns accepted: We accept product returns within 10 days of delivery, as long as the perfumes have not been opened or used.

2. Return process: To initiate a return, the customer must contact our customer service on our WhatsApp line and provide details about the reason for the return. 

3. Product conditions: The perfume must be returned in its original packaging and in perfect condition. Returns of damaged or used products will not be accepted.

4. Refunds: Once we receive the return and verify that it meets our conditions, we will proceed to make the corresponding refund. Refunds will be made using the same payment method used for the original purchase, unless otherwise agreed.

5. Exceptions: We do not accept returns or offer refunds on personalized products or special promotions that indicate otherwise.

6. Customer Service: Our customer service team is available to answer any additional questions or provide assistance during the return and refund process through our Whatsapp.